Privacy Policy

Protecting your Privacy

If you do not agree to the terms of this Policy, please do not use the Website or the relevant services.

 
Consent to Collection and Processing

The Website and our services may be operated, in whole or in part, from the United States. You consent to having your personal information transferred to and processed.

 
What Information do we collect and store?

Our privacy policy is simple: Except as disclosed below, we don’t sell, trade, give away, or rent your personal information to any company outside of the Group. One of the basic principles we’ve tried to follow is to limit the information we collect from and share about you.

Personal Information

We collect and store information that you provide to us, including through the Website or our Customer Service Department or that we receive from third parties (such as companies providing commercially available databases). For example, when you place an order, we collect and store some or all of the following information that you provide: name, billing address, shipping address, email address, telephone number, and credit card number and expiration date. If you sign up for an account, which allows you to use the same sign-in details anywhere in the world, we will ask for your name, e-mail address, date of birth and password. We will also collect the following additional information, if you choose to provide it when you sign-up for an account: telephone number, gender, personal preferences, social identifier if you choose to log in to your account via social media and age. If you choose to apply certain discount codes when making purchases, we may store the information associated with that code – which may include, for example, a school or veteran status, and connect that information with your profile. We collect your e-mail addresses and zip code if you subscribe to our newsletter and we collect your mobile number if you opt in to receive text messages. You may unsubscribe at any time by following the instructions located within each newsletter or linked to each text message. We also collect and store your geolocation information. Registration may be required and personal information collected in certain areas of the Website in which you specifically and knowingly provide such information, e.g. community postings (i.e., chat or bulletin boards), suggestions, or customer service requests. When we run a contest or sweepstakes relating to our Website, it will be accompanied by a set of rules. The rules for each contest/sweepstakes will specify how the information gathered from you for entry will be used and disclosed, if it is different than as described in this Policy. Personal information will be collected only if you voluntarily submit it to our sponsors or us.

Usage Information

Through your use of our Website, we may also gather certain information about your use of our Website (“Usage Information”). Generally, this information is collected through “traffic data”. We collect and store certain other information automatically whenever you interact with our Website. For example, we collect your IP address, browser information and reference site domain name every time you visit our Website. We also collect information regarding customer traffic patterns and site usage. This information is used to analyze and improve our Website, to provide our customers with a fulfilling shopping experience, and to personalize the Website, our communications with you, and your shopping experience.

How do we use cookies, advertising, and online tracking?
Like many websites, we use “cookies”, files stored on your computer’s hard drive by your browser to identify account holders and to optimize their shopping experience. Cookies also allow us to hold selections in a shopping cart when a user leaves this Website without checking out and send you reminder e-mail about your shopping orders and other shopping opportunities. Most browsers accept cookies automatically but allow you to disable them. We recommend that you leave cookies “turned on” so that we can offer you a better shopping experience. You may occasionally get cookies from companies advertising on our behalf to tailor advertisements shown to you for goods and services. We do not control these cookies, and these cookies are not subject to our Website. Our systems do not recognize browser “Do Not Track” signals, but several of our service providers who utilize these cookies and other tracking technologies on our Website enable you to opt out of this type of advertising. For more information about third party cookies, including information about how to opt out of these technologies, visit http://www.networkadvertising.org/managing/opt_out.asp or www.aboutads.info/choices/. We use Google Analytics and Google AdWords on the Website to collect Usage Information, to analyze how users use the Website and to provide advertisements to you on other websites. For more information about how to opt out of having your information used by Google Analytics, visit https://tools.google.com/dlpage/gaoptout/. You can learn more about advertising and online tracking and how to opt out of such practices in the paragraph above.
 
Interest-Based Advertising
We also use third party companies, including Google Analytics and Google Adwords, to measure and target ads on our behalf about products and services tailored to your interests. We allow these third-party companies to use cookies, web beacons, pixel tags and similar technologies to collect or receive information about your interaction with us on our Website and elsewhere on the internet (“Tracking Data”) and use such Tracking Data to display ads for adidas and other companies when you visit this or other websites. These third-party companies may not recognize browser “Do Not Track” signals. If you would like to opt out of the collection and use of Tracking Data for ad targeting, please visit www.aboutads.info/choices/. For more information about how to opt out of having your information used by Google Analytics, visit https://tools.google.com/dlpage/gaoptout/.
 
Is Information collected from children?
We do not knowingly collect or solicit personal information from children under 13.
 
How do we use your personal information?
We may use your personal information to provide the products and services that you have ordered or requested, to process and ship orders, to provide customer service, to provide other services to you, and to personalize the Website, our communications with you, and your shopping experience. For example, when you create an account, you can use your account details to log in from any location and on any device. The global single sign-on for your account will allow systems to identify you wherever you are, so you will not need to register with us again if you sign in from a different country. Your information also may be used to contact you about sales, new products, new site features, special offers, and personalized offers based on your location, unless you have opted to not receive promotional communications. The information we collect may be combined with information obtained from companies within the Group and from other companies. We may also combine this information with other information we collect as you interact with our brand across apps, social media a/nd marketing messages we send you. Aggregating data allows us to update and correct the information contained in our database and to provide you with product recommendations and special offers.
 
How do we share your personal Information?
Our Group – Except as described in this Policy, we will not disclose your personal information outside of us and the-our Group without your consent. When you create an account, we will share some of your account details (such as your name, email address, password and date of birth) with other Group entities so you can have a global single sign-on for your account that will allow systems to identify you wherever you are in the world. We may also share your personal information with other Group entities if both entities are responsible for your personal information, or if the other entities are acting as our service providers and processing your personal information on our instructions or on our behalf.

Our Partners – Some Websites allow you to choose to share your personal information with select partners so that they can contact you about their products, services or offers. Other sites do not share your contact information with third parties, but give you a choice as to whether you wish to receive communications from on behalf of a business partners about its specific offer (without transferring your personal information to the third party).
Co-Branded Sites – Some services are co-branded by us and another company, with the privacy policy of both us and the other company displayed at the website. The information you provide, such as on registration forms, is collected by both us and the other company.
Third-party Service Providers – We may hire other companies to provide services on our behalf, such as marketing, analytics, credit card processing, shipping, stocking orders, providing customer service, and fraud protection. These service providers have access only to such personal information needed to perform their functions and are contractually obligated to maintain the confidentiality and security of your information. They are restricted from using, selling, distributing or altering this data in any way other than to provide the requested services. For example, we will share some of your account details (such as your name, email address, password and date of birth) with our cloud service providers for the purposes of identification and authentication, so you can quickly and efficiently sign-on to your account from anywhere in the world.
Legal and Safety Disclosures – We may access or disclose information about you, including the content of your communications, in order to: (a) comply with the law or respond to lawful requests or legal process; (b) protect the rights or property of us or our customers, including the enforcement of our agreements or policies governing your use of our Websites and services; or (c) act on a good faith belief that such access or disclosure is necessary to protect the personal safety of employees, customers or the public.
Corporate Transactions – We may disclose personal information as part of a corporate transaction such as a merger or sale of assets.
 
How do we use usage information?
We use Usage Information to help us determine how people use parts of the Website and who our readers are. This allows us to improve our Website and ensure that it is as appealing as we can make it for as many people as possible. We also use Usage Information to provide statistical “ratings” information in aggregated form to our partners and other third parties about how our users collectively use the Website. We may combine Usage Information about you with other information, including Personal Information, about you in order to personalize the Website and our communications with you and to provide you with information likely to be of interest to you.
 
What steps are taken to help secure personal information?
An athlete can’t play without confidence, and you shouldn’t order from a company that doesn’t follow secure data practices. Our goal is to deliver performance to you in every way. That includes security. We use reasonable security procedures to protect your information. However, no data transferred over the Internet is guaranteed to be 100% secure. Personal information collected at our Website is stored in secure operating environments that are not available to the public. To protect the security of your information during transmission, we use Secure Sockets Layer (SSL) software, which encrypts information you input. Most browsers will give a visual indication of when your connection is secure. For example, Internet Explorer will show a padlock icon in the lower right of the browser window. If you place an order through our Website, you will be asked to set up an account and provide an e-mail address and password. In order to help protect your personal information, you should be careful about providing your password to others. If you wish to cancel your account, or if you become aware of any loss, theft or unauthorized use of your password, please contact Customer Service. Please refer to the section of this Policy titled “How do I contact you about privacy-related questions” for more information.
 
What happens when I link to or from another website?
Our Website may contain links to other websites. Our Policy does not apply to the practices of other websites and we are not responsible for the actions and privacy policies of third parties. We encourage you to be aware of when you leave our Website and to read the privacy policies of each website that you visit.
 
Can we use information I share in public areas, chat rooms and newsgroups?

Please remember that any information you share in public areas, such as message boards or feedback sections, becomes public. This Policy does not apply to any information you choose to make public. Please be careful about what you disclose and do not post any personal information that you expect to keep private.
 
How do I opt-out of receiving promotions?
We provide you with several opportunities to opt-out of receiving our promotional communications and newsletters, including: When you set up an account; By clicking on “Manage Your Account” on the Website; and by following the “unsubscribe,” “preference center,” or other opt-out instructions contained in our promotional communications.
 
How do I contact you about privacy-related questions?
If you have questions or comments about our privacy practices, please contact us by e-mail.
If you have a question regarding a product or service, please contact Customer Service by phone. The Group is a global player which is represented in markets all over the world.
 
How does this policy apply to International Users?
The Website that links to this Statement is intended for users in the United States. If you choose to provide us with your information, you consent to the transfer and storage of that information on our servers located in the United States and around the world. The information collected by us may be subject to international and U.S. state and federal law. If you are accessing our Website from outside the U.S., please be advised that you are transferring your personal information to us in the United States where data protection and privacy laws may be different than the laws of your country. By using our website, you consent to the transfer and use of your personal information in accordance with this Policy.
Applicable Law and Jurisdiction
Oregon state law governs the interpretation of this Policy and applies to claims for breach of them regardless of conflict of laws principles. Both parties consent to exclusive jurisdiction and venue in courts sitting in Rising Sun, Indiana. Both parties waive all defenses of lack of personal jurisdiction and forum non conveniens.
 
Changes to This Online Privacy Policy
We will update this Policy as needed to reflect changes in our services and customer feedback. When we post changes to this Policy, we will revise the “last updated” date at the top. If there are material changes to this Policy or in how will use your personal information, we will notify you by prominently posting a notice of such changes prior to implementing the change. We encourage you to periodically review this Policy to remain informed of how is protecting your information.

Return & Refund Policy

Return Policy

Pennington Electronic Security Products Company d.b.a electronicsecurityproducts.com will only accept return on sold merchandise with approval from the Pennington Electronic Security Products Company Sales department. The following conditions apply:

  • Before sending any merchandise back to Pennington Electronic Security Products Company d.b.a electronicsecurityproducts.com, you must obtain a Returns Authorization.
  • Returns without prior authorization will be refused.
  • RMA numbers are good for 10 days from the date of issue.
  • After 10 days, the RA is invalid and the merchandise will be billed at full invoice price.
  • All returns must be made within 10 days of the original invoice date.
  • Absolutely no returns for credit or replacement after 10 days from the original invoice date.
  • Equipment must be returned in original packaging and in like new condition.
  • All returned merchandise is subject to a minimum 15% restocking fee, depending on the condition of the merchandise, upon inspection by our RA department.
  • If upon arrival at our factory, the returned merchandise is not in its original packaging, a $50.00 repacking fee will be charged.

HOW RETURNS WORK

Pennington Electronic Security Products Company d.b.a electronicsecurityproducts.com offer returns and exchanges on all unopened boxes in orders made within 10 days from receipt of the item(s). No returns or exchanges on electronically transferred products.

GUEST ORDER PURCHASES

If you placed a guest order (or cannot find an order on your account), check our ORDER TRACKER and enter your order number (i.e. AD000000000) and email address to find your order details. 


MORE TIPS FOR HASSLE-FREE RETURNS

To ensure exchanged product gets to you as quickly as possible, plan to drop-off the labeled return package with the carrier within 5 days of completing exchange online. If you are unable to drop-off the returning package within 10 days, your exchange will automatically become a return for credit. A credit will be issued once the package has been dropped off with the carrier and is processed.

If you are unable to process your return or print your label, please contact us and we are happy to assist.

 

Need more details? Please find the full list of conditions below:

RETURNS CONDITIONS

Pennington Electronic Security Products Company d.b.a electronicsecurityproducts.com will only accept return on sold merchandise with approval from the Pennington Electronic Security Products Company Sales department. The following conditions apply:

  • Before sending any merchandise back to Pennington Electronic Security Products Company d.b.a electronicsecurityproducts.com, you must obtain a Returns Authorization.
  • Returns without prior authorization will be refused.
  • RMA numbers are good for 30 days from the date of issue.
  • After 30 days, the RA is invalid and the merchandise will be billed at full invoice price.
  • All returns must be made within 30 days of the original invoice date.
  • Absolutely no returns for credit or replacement after 30 days from the original invoice date.
  • Equipment must be returned in original packaging and in like new condition.
  • All returned merchandise is subject to a minimum 15% restocking fee, depending on the condition of the merchandise, upon inspection by our RA department.
  • If upon arrival at our factory, the returned merchandise is not in its original packaging, a $50.00 repacking fee will be charged.



• The return label is not valid through USPS for APO/FPO returns.

• Check out our Return Policy for more details.

• Please ensure your return meets the following conditions:

• The product is in its original state and packaging.

• We are unable to return merchandise obtained from a retailer other than us. Please return the product to the original retailer.





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